Question 1

What is your minimum order quantity?

Accepted Answer

Our MOQ is 500 pieces for standard fasteners. For custom/OEM orders, MOQ is typically 1,000-5,000 pieces. We've supplied 500+ clients across 20+ African countries since 2012, with orders ranging from 500 to 500,000 pieces per shipment.

Question 2

What payment methods do you accept?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C at sight, PayPal (for samples under $500), and Western Union. We also offer Trade Assurance via Alibaba for orders up to $100,000.

Question 3

Can I get free samples?

Accepted Answer

Yes, we provide 5-10 free samples per product for quality inspection. Samples ship within 3 business days via DHL/FedEx. Clients in Zimbabwe, South Africa, and Kenya have received samples within 7-14 days.

Question 4

What is your delivery time?

Accepted Answer

Standard orders (500-10,000 pcs): 15-25 days. Large orders (10,000+ pcs): 25-40 days. Express production available for urgent orders (7-10 days, 15% surcharge). 98% of orders ship on time.

Question 5

Do you offer custom packaging?

Accepted Answer

Yes, OEM packaging available with your logo. Custom packaging MOQ is 5,000 pieces. We offer: color boxes, poly bags, pallet packaging, and bag-with-hanger options. All packaging complies with ISO 9001 standards.

Question 6

What certifications do your fasteners have?

Accepted Answer

Our products hold ISO 9001:2015, CE (EN standard), and SABS certifications. We test tensile strength, torque, and corrosion resistance per DIN, ISO, and ASTM standards. Test reports available upon request.

Question 7

How do you ensure quality control?

Accepted Answer

We implement 3-stage QC: 1) Incoming material inspection, 2) In-process sampling (every 500kg), 3) Pre-shipment inspection. Our defect rate is under 0.5% (industry average: 2-3%).

Question 8

Which countries do you export to?

Accepted Answer

We export to 20+ African countries (Zimbabwe, South Africa, Kenya, Nigeria, Ghana, Tanzania, Zambia, Uganda) plus Middle East and Southeast Asia. Africa accounts for 65% of our exports, with sea freight to Durban, Lagos, and Mombasa.

Question 9

What are your most popular fastener products?

Accepted Answer

Our best-selling products are: 1) Drywall screws (3.5x25mm bugle head, fine thread) - 25% of orders, 2) Self-drilling TEK screws (#8x1/2 inch) - 20% of orders, 3) IBR roofing nails (3.05x75mm) - 18% of orders, 4) Hex bolts M10x50 Grade 8.8 - 15% of orders. We ship 50+ containers monthly, with 65% to African ports including Durban, Lagos, and Mombasa.

Question 10

Do you provide technical specifications and datasheets?

Accepted Answer

Yes, we provide full technical datasheets for all products including: tensile strength (MPa), yield strength (MPa), torque values, hardness (HRC), and coating thickness (μm). Datasheets comply with DIN, ISO, and ASTM standards. Request via email or WhatsApp.

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